Physician Assistant Exam Review

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You are here: Home / Study Tips / A happy customer wants a refund

A happy customer wants a refund

I offer a group discount on my review book The Final Step. Schools love this. It’s super easy, and the book is significantly discounted because shipping one big order is so much cheaper. The point person even gets their book for FREE.

Anyway a few months back I had a group order from with a particular PA program. Everything went smoothly except I had one person ask for a refund. I offer a full refund on every purchase at PAER (except the newsletter, shipping it back and forth at the price it’s at just gets kinda silly).

No problem. Without a word, I hit the refund button, and her money was on its way back to her. Due to return shipping issues, she wound up keeping the physical book, and the refund went through just the same. No hard feelings.

This email came in just a few days ago.

***

I bought your book last year, as you can see from the emails below and attempted to return it. At the time I purchased the book, I did not feel it was helpful for me because I was about to begin my rotations and needed a book that went more in depth. Unfortunately, I did not realize the true purpose of this book which is my mistake… After all, it is called “The FINAL Step.” 😝

Anyways, I am studying for the PANCE, and I am scheduled to take it next week. As I am winding down and reviewing each section, I decided to take a look at your book and have found it quite helpful for preparation for the PANCE. If you’d allow me, I would like to repay for the book, or if you have a link to where I can donate to your site, that would be wonderful. Thank you, Mr. Wallace.

Kind regards,

Kim

***

Yes, it’s called The Final Step. It’s made up of over 2,000 short, powerful questions. That’s it. Just questions. No review. No explanations. Just questions and answers. Nail them or don’t. Right or wrong. No in between. Nothing wishy washy. I designed the book to solidify knowledge, not to teach you new things.

Anyway, this is one of my favorite emails, and I thought I’d share it with you.

You can check out the book here if you’d like:

The Final Step

Brian Wallace

P.S. If you want the details on the group order (and to get your copy for free), reply to this email.

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